FAQ

Last updated 10/05/2021

q: What’s the best way to contact you?

a: using the email – info@fitvids.co.uk

Q: Is there’s a members page on Fitvids?

a: No – Fitvids is no longer a membership site – pay-per-clip only.

Downloads stopping after 1GB? 

We’ve found some of our customers experience this issue when using the Chrome browser. See if switching browsers help your download issue, if not, then, of course, email us 😉

Here are some frequently asked questions for the benefit of some folk who encounter problems when using our site…and also more importantly some facts about our security measures…

To ensure that our clip links stay secure we have a time and date based security system in place, for this to work without a hitch you must make sure that your current internet settings and computer settings are up to date, checking that your date and time on your desktop and browser are current if they show today’s date, then your up to date! If they don’t well then, change those settings… This usually only applies to some people who update their machine with a new OS and they forget or bypass the date and time settings, this is also important for certificates on web sites etc…

Also only begin to process your transaction if you know you can download the clip within hours after the payment has been processed, rather than the next day, most people pay for the clip and then download straight away, this is what we recommend.

After processing your payment via PayPal the link is automatically generated and sent to you in an email, we also get a copy of this email to confirm its delivery.

Right-click on the link (save link as, save target as, depending on browser) some browsers will allow you to click and then the download will start automatically others may initiate a media player and begin playing the clip, so we recommend always using the right-click option. Especially if you want to save the clip to your machine.

Our downloads do not support resume. Make sure you have a good connection at home or at work, rather than an internet cafe (Yes they still exist!).

If you do have problems other than those here listed then lets us know, but make sure you follow these recommendations.

Playing the clips…

We can recommend…

VLC Player – which is free! Which can be found here… http://www.videolan.org/vlc/

Let us know if you have problems with the clips, we’ll be happy to help.

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